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Log a Dispute
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If you have a concern or problem with your gas marketer contract, you should first attempt to resolve it by contacting your gas marketer directly. Gas marketers can resolve most issues quickly without a formal dispute process.
Please reference your FortisBC Bill to complete this form.
Customer Information
Title:
-- select --
Mr
Miss
Mrs
Ms
Dr
First Name:
Last Name:
Business Name :
Job Title:
Mailing Address:
Daytime Phone #:
999-999-9999
Alternate Phone #:
999-999-9999
Email Address:
Email Confirmation:
Gas Marketer:
-- select --
Access Gas Services Inc.
Active Renewable Marketing Ltd.
AltaGas Ltd.
Bluestream Energy Inc.
Connect Energy Partnership
Direct Energy (BC) Limited o/a Direct Energy
Direct Energy (BC) Limited o/a Direct Energy Business
Easy Energy Inc.
Firefly Energy
Intra Energy BC Inc.
Just Energy(B.C.)Limited Partnership DBA Just Energy
MXEnergy (Canada) Ltd.
Nexen Marketing
Planet Energy (B.C.) Corp.
Smart Energy (BC) Ltd.
Summitt Energy BC L.P.
Superior Energy Management Gas L.P.
Superior Energy Management,a Div of Superior Plus LP
Tahoe Energy Inc.
Universal Energy Corporation
FortisBC Account Number:
Please ensure your Account number is accurate to avoid delays in processing your dispute.
Point of Delivery (POD) Number:
Please ensure your POD number is accurate to avoid delays in processing your dispute.
Type of Account:
Commercial
Residential
Which contract are you disputing? :
Current Contract
Future Contract
Contract Dates:
Start:
End:
Questions
1
Dispute Reason:
Select the Contract Dispute Category in which your dispute falls.
Your dispute must fall under one of the following Categories to qualify as a Contract Dispute.
-- select --
Advised to wait until anniversary date
Not cancelled as agreed
Unauthorized signature
Business Sold
Gas Marketer Sold
Spouse signed
Misrepresentation - Rate
Misrepresentation - Term
Misrepresentation - Identity
Unable to pay (provide reason)
Invoice amount incorrect
Received exit fee letter
Automatic renewal
Cancel renewal
Never signed
Do not remember signing
No contract
2
Dispute details:
Provide a brief outline of why you are disputing your Gas Marketer contract. (Max Characters: 255).
This will allow the Gas Marketer to adequately respond to your dispute.
3
Have you contacted the Gas Marketer regarding this dispute?
Yes
No
If Yes, provide details: (Max Characters: 255).
This information will help the BCUC adjudicate your dispute.
When did you speak to the Gas Marketer?
With whom did you speak with and at what telephone number?
What resolution did they offer you?
4
How did you become aware you were on a Gas Marketer contract?
-- select --
Gas Marketer Name on your FortisBC Gas Bill
Confirmation letter from Fortisbc
Other communication from marketer
Advised by business employee
5
Did you receive a contract?
Yes
No
6
When did you receive the contract?
In the mail
At time of sale
Did not receive contract
7
Are you the account holder or are you authorized on the account.
A power of attorney will be required if you are not authorized on the account.
Yes
No
8
Do you wish to be contacted directly by a Gas Marketer Dispute Resolution Specialist to resolve your dispute?
If you indicate yes, you will be contacted within 5 business days.
Yes
No
9
Do you wish to file a dispute for other locations?
Yes
No
If you wish to file a dispute for other contracts you may have for other properties, please list the Account Numbers and ‘Point of Delivery’ (POD) numbers in the text field below (Max Characters: 255).
Disclaimer
You agree that by submitting this form you will be providing personal information to FortisBC, and you are consenting to the collection, use, and disclosure of this personal information for purposes relating to your dispute, which may include disclosure of this information to the British Columbia Utilities Commission [(the “BCUC”)] and any third parties that are involved in this dispute resolution process. [You may be contacted directly by the BCUC and/or such third parties as part of this dispute resolution process.] For more information on FortisBC’s commitment to privacy, please review our Privacy Policy at
www.fortisbc.com