Log a Dispute   
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If you have a concern or problem with your gas marketer contract, you should first attempt to resolve it by contacting your gas marketer directly. Gas marketers can resolve most issues quickly without a formal dispute process.
Please reference your FortisBC Bill to complete this form.
Customer Information


 Commercial     Residential
 Current Contract     Future Contract

Start:     End:
Dispute Reason:
Select the Contract Dispute Category in which your dispute falls.
Your dispute must fall under one of the following Categories to qualify as a Contract Dispute.

Dispute details: 
Provide a brief outline of why you are disputing your Gas Marketer contract. (Max Characters: 255).
This will allow the Gas Marketer to adequately respond to your dispute.

Have you contacted the Gas Marketer regarding this dispute?
 Yes     No
If Yes, provide details: (Max Characters: 255). 
This information will help the BCUC adjudicate your dispute.
  • When did you speak to the Gas Marketer?
  • With whom did you speak with and at what telephone number?
  • What resolution did they offer you?

How did you become aware you were on a Gas Marketer contract?

Did you receive a contract?
 Yes     No
When did you receive the contract?
 In the mail     At time of sale     Did not receive contract
Are you the account holder or are you authorized on the account.
A power of attorney will be required if you are not authorized on the account.
 Yes     No
Do you wish to be contacted directly by a Gas Marketer Dispute Resolution Specialist to resolve your dispute?
If you indicate yes, you will be contacted within 5 business days.
 Yes     No
Do you wish to file a dispute for other locations?
 Yes     No
If you wish to file a dispute for other contracts you may have for other properties, please list the Account Numbers and ‘Point of Delivery’ (POD) numbers in the text field below (Max Characters: 255).